01. Does Laura Mercier Cosmetics test on animals or are your products vegan?
Laura Mercier does not test on animals nor do we ask others to test on our behalf, except where required by law. Laura Mercier is actively working with industry and other partners to eliminate animal testing globally and is committed to the development and acceptance of alternative methods. We are equally dedicated to the health and safety of our consumers ensuring we meet the highest in quality standards.
02. Do your products contain animal ingredients?
We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. We do use animal bi-products, such as lanolin and beeswax, in some of our products. For a complete list of ingredients for a product, please click on the ingredients tab on the product's detail page.
03. Where can I look up the ingredients for each product?
You can find the full list of ingredients for each Laura Mercier product on its respective product page on lauramercier.com.
04. Do your products contain parabens?
Some Laura Mercier products do contain Parabens. Parabens are preservatives and have been commonly used in consumer products for many years. Paraben use in cosmetics is fully permitted by regulatory authorities in Japan, Asia, the US and Europe. Preservatives, including Parabens, are necessary in cosmetics to prevent product deterioration. They play an essential role in ensuring the quality of cosmetic products and the safety of the consumers who use them.
05. Do you have products that contain talc?
Yes, some Laura Mercier products contain Talc. Talc is commonly used as an ingredient in not only cosmetics, but also pharmaceuticals and food products. For many years it has been used safely around the world.
06. Are your products safe for pregnant women?
We take the safety of our products very seriously and are confident about the safety of the ingredients we use in our products. However, we recommend that you consult your physician to determine whether a product you are currently using is safe for you during pregnancy.
07. Are your products gluten free?
Many of our products do not contain ingredients derived from barley, oats, rye, spelt or wheat, which are commonly known sources of gluten. However, we do not claim that any of our products are gluten free, as they are processed in manufacturing plants where products containing gluten ingredients are also made.
08. What is your product exchange policy?
No return or exchange for merchandise sold (other than defective merchandise). Defective merchandise may be exchanged once during 7 days following the delivery of your order, which you must return to us in unused condition accompanied by the original invoice.
Returns will only be accepted if labels and original packaging are fully intact. Laura Mercier Hong Kong cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Laura Mercier Hong Kong. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense.
However, Laura Mercier Hong Kong will not charge additional shipping on exchanges. All exchanges are subject to availability. Exchanges and returns can only be made as described in Laura Mercier Hong Kong's instructions, which can be found under E-Commerce Policy on the Laura Mercier Hong Kong website. Items cannot be exchanged or refunded at our stores.
Please contact us at lauramercier_info@eternal.hk for any feedback
09. Can I get a consultation or get one of your makeup artists to apply makeup for me at an event?
Please contact your local Laura Mercier counter, or the counter local to your event, to see about scheduling a time with one of our makeup artists. See our Store Locations to find the counter nearest you.
10. Do I earn MyMercier Club points when I purchase products online?
Purchases made on Laura Mercier Online Shop are not eligible for MyMercier Club points. It is applicable to designated stores and counters in Hong Kong and Macau ONLY.
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